Manufacturers that would like to distribute on our website should contact our Marketing department at: Productregistration@Engineeringshopper.com or call (877) 950- SHOP

By phone:

Toll Free - (877) 950-SHOP

Customer Support/Monday through Friday - 8:00am - 8:00pm EST

By mail:

Engineeringshopper.com

PO Box 3445

Dublin, Ohio 43016-0216

LOGGING IN

Establishing a Log-in ID and Password stores your account information which will expedite future visits to EngineeringShopper.com. You do not have to log in to be able to purchase products.

Creating a New user account:

1. Click on the your account button in the top right hand corner

2. Click on register

3. Please fill out the secure user registration form. All the * boxes must be completed

4. When the form is complete, click register. Please be sure to write down your Login ID and password.

Logging in with existing user account:

1. Enter “Login ID” and “Password”.

2. Click “Log In”.

3. Click on “Shop-Online” to begin shopping.

HOW TO FIND A PRODUCT AND PLACE AN ORDER

All product pricing, specifications and availability can be found in our online catalog. Please use our Search box, Manufacturer Index, or click Shop On-Line to quickly locate the product(s) that you are interested in purchasing.

You have two options for order placement:

www.engineeringshopper.com offers convenient online shopping 24 hours a day, 7 days a week.

I. Online Ordering:

It's very easy – and safe – to order on-line. You simply find the product you want to purchase, click to order, click to confirm – and you're done. Just follow the simple steps below:

“Shop On-Line”

1. Click on the market in which you are interested.

2. Next, click on the manufacturer of the products of interest.

3. Now click on the product.

4. Fill in the total products you wish to add to your basket in the quantity box.

5. Click on “Add to basket”

6. Verify that the correct product and amount of products are correct.

7. Click on “Continue shopping” if you when you wish to purchase other products.

8. Click on “Complete order”.

9. Ship to single destination if your order is to be shipped to one location or multiple destination if it is to be shipped to multiple locations.

10. Fill in the “Check out” form.

11. Click on “Process order”.

12. Thank you for shopping with EngineeringShopper.com!

“Search”

1. Click on “Search”

2. Select “Market” category

3. Click “Search” button.

Result: All products available for purchase defined by market category.

And/ Or

1. Select “Manufacturer”.

2. Click “Search” button.

Result: All products available for purchase by specific manufacturer.

And/ Or

Limit Search by:

1. Select “Category”

2. Type keyword in the “Search box”

3. Click on “Search” button.

Result: All products available for purchase limited by category and/ or keyword.

II. Telephone/Fax Orders:

Please have the following information ready and available before you call:

1. Your login ID. If you do not have an active login ID, please register before calling if possible

2. Product number(s) and a brief product description of the item(s) you wish to order.

3. The price of each item.

4. Preferred method of shipment.

When will my order be processed?

All orders are processed as soon as the payment method has been verified. All orders require both billing and shipping address verification prior to shipment authentication.

How do I cancel an order?

Once an order has been entered and you have received an order number, we can only cancel an order if the item is on backorder. To request cancellation of a backorder, please contact our Customer Service Department.

But I am very concerned about ordering on-line. How safe is it?

We understand you may have concerns about giving out credit card information on-line. The reality is that Engineeringshopper.com is a secure web site if you have a browser that supports secure on-line transactions. We utilize Secure Socket Layer (SSL) technology, the industry standard for transferring sensitive information over the Internet. When you enter your credit card information on-line, it is encrypted so others cannot access it. You can feel just as confident giving out credit card information on-line as you do on the phone, or anywhere else you use a credit card.

What if I have a question about the features of a product?

Contact CustomerService@EngineeringShopper.com or call Toll Free 1 (877) 950-7467.

CORPORATE ACCOUNT / GOVERNMENT AGENCY / EDUCATIONAL INSTITUTION INQUIRIES

I purchase a large amount of engineering products for my business. Do you have quantity pricing?

Please contact our customer service department to determine if you are eligible for quantity pricing.

Customerservice@engineeringshopper.com

How do I obtain a Corporate account?

Please visit our Account section to print out the account application. Once you have filled out the application, please fax it to (614) 889-6936 for processing.

HOW TO CHECK ORDER STATUS

How do I check my order status?

Contact CustomerService@EngineeringShopper.com or call Toll Free 1 (877) 950-7467.

HOW TO MAKE A TAX-EXEMPT PURCHASE

Do I have to pay sales tax for my order?

We are required to collect 5.75% sales tax for orders shipped within Ohio. We do not collect sales tax for orders billed and shipped to other states.

How do I make a tax-exempt purchase if my order is shipped to an Ohio address?

If your purchases from Engineeringshopper.com are to be exempt from applicable taxes, you will need to provide a valid, signed Sales Tax Exemption Certificate. Applicable taxes will be charged, if our Tax Department does not receive your tax exemption information. Please click here for Tax Exempt Request Cover Sheet.

Form of Certificate(s): Many States require a valid, signed sales exemption certificate to be completed and provided to the in order to make tax-exempt purchases. In order to prevent delays in processing your tax-exempt purchase(s); please make sure all applicable Sales Tax Exemption forms for Ship-To State are provided. A valid tax exemption certificate will be required for each Ship-To State, if more than one State is indicated. Sales Tax Registration Permits and Resale Numbers on forms other than those prescribed by the State(s) will not be accepted.

Government Agencies: Most Federal Government Agencies are exempt from payment of sales taxes, as are many state and city jurisdictions. If this applies to your purchase(s), and you do not need to complete a Sales Tax Exemption form, indicate this in the REASON section on the Tax Exempt Request Cover Sheet and fax the completed Cover Sheet to the Engineeringshopper.com fax number indicated on the Cover Sheet. Please complete the Order / Client ID information; as well as the applicable Ship-To State sections so your order(s) can be processed without applicable sales tax.

Sales Tax Credits: In the event your order is shipped and invoices with tax prior to the Tax Exemption Certificate/Request being processed, please contact the Engineeringshopper.com Customer Services Department to obtain applicable sales tax credits(s).

SHIPPING OPTIONS

Do I have a choice of shipping options?

You can choose any of the following shipping options, depending on your delivery and budget requirements: Please note that some items may not be in stock at the time of ordering. Therefore, some products will be shipped when the stock is replenished.

Shipping Choices:

UPS Ground

UPS Next Day Air

UPS 3-Day Select

UPS 2^nd Day Air

Where will my order ship from?

Orders are shipped from many different manufacturers nationwide. Your order will be drop shipped directly from the manufacturers warehouse to your shipping address. This distributed system ensures you receive the quickest possible delivery. This system may also mean that orders with multiple items may ship from different locations and arrive in separate shipments.

All shipping charges are determined according to product weight and maximum shipping zone.

When will my order be shipped?

Orders for in stock items that are approved by our credit department are usually shipped on the same day. Orders for non-stock items vary accordingly by manufacturers.

Does EngineeringShopper.com ship to addresses outside the continental U.S.?

Orders can be shipped to most countries. Please contact Customerservice@engineeringshopper.com for exact shipping locations.

Can I ship to multiple destinations?

No, not at this time.

Does EngineeringShopper.com deliver on Saturday?

Orders are delivered Monday through Friday only.

Can I change the shipping method on my order (e.g. UPS Ground to FedEx Economy or vice versa) after my order has been placed?

Due to the speed in which we process orders, we are unable to change the shipping method once orders are electronically transmitted to our manufacturers.

How do I report a shipped order that has not been delivered?

If your order is not delivered within the specified days of the ship date reflected on your shipment confirmation notice, please e-mail us to report the overdue delivery. In order for us to initiate a trace or process a claim with the carrier, we must be notified of delivery problems within 30 days of shipment.

What should I do if my package arrives damaged?

If the freight carrier attempts to deliver a package that appears to have been damaged in transit, you should refuse the delivery. Please note if the package is left at your location without a signature you may still refuse delivery by calling the carrier. You must e-mail us or call our Customer Service Department at (877) 950-SHOP, Monday through Friday, between 8:00am and 5:00pm to report the package refusal. Once receipt of the package is confirmed back to the manufacturer, you can expect to see a credit posted to your credit card billing statement in 1-2 billing cycles.

If you choose to accept the damaged package, have the carrier note the damage on his/her records. In the event that the product inside was damaged in transit, e-mail us or call our Customer Service Department immediately to report the problem. We will then contact the carrier to pick up the package from you and process a credit for the returned item.

PAYMENT METHODS

What payment methods do you accept?

You can pay by the following methods:

1. American Express and domestic U.S.-issued Visa, MasterCard and Discover cards accepted with no additional surcharge. For customer protection, we check all credit cards for potential fraud.

2. Purchase orders welcomed from educational institutions and approved corporations. A credit application must be submitted and approved before purchase orders can be accepted. The standard term for approved accounts is "Net 30." Go to Accounts for procedures.

3. Other payment methods:

Wire transfers - immediate processing

Certified checks - immediate processing

Cashier's checks, money orders, personal checks, business checks - held for 10 business days prior to processing

Note: COD orders not accepted

Can I split the payment methods on my order (e.g. 1/2 check, 1/2 charge)?

We accept only one payment method per order.

Do I have to pay sales tax for my order?

We are required to collect a 5.75% sales tax for orders shipped within Ohio. We do not collect sales tax for orders billed and shipped to other states. If you are exempt from Ohio sales tax, please fax a copy of your Sales Tax Exempt Certificate to our Customer Service Department at (614) 889-6936.

BILLING AND RECEIPTS

When will I be charged for my order?

We will not charge your credit card until your order has shipped, but we do obtain an authorization for your purchase when the order is placed.

How can I get a receipt?

A packing slip is included with your order and your purchase will be posted on your credit card statement.

HOW TO RETURN PRODUCTS

What is your return policy?

Contact CustomerService@EngineeringShopper.com or call Toll Free 1 (877) 950-7467.

EngineeringShopper.com has the right to refuse any return that:

· Is missing parts

· Is not returned in its original packaging

· If it shows physical damage to the product or its packaging

Opened software: Opened software cannot be returned to EngineeringShopper.com for any reason. Contact the software manufacturer for replacement of defective software.

Who pays the shipping on an item that needs to be returned?

It is your responsibility to get the item back to EngineeringShopper.com. Shipping is not refundable. Refer to the EngineeringShopper.com return policy for further information.

YOUR ACCOUNT SECURITY AND PRIVACY

Is on-line ordering really secure?

Yes. EngineeringShopper on-line ordering is secure, providing that your browser can support secure transactions. You can tell that you are in a secure environment when the key at the bottom left of the page is complete. When the key is complete, the information is encrypted and cannot be accessed by anyone else. If your browser does not support secure transactions, any information that you send may be viewed by others. Your local service provider can help you determine which browser would best suit your needs. You can feel just as confident giving out credit card information on-line as you do on the phone, or anywhere else you use a credit card.

ACCOUNT PROBLEMS

What do I do if I have lost or do not remember my Login ID and/or password?

If you cannot remember or if you lost your Login ID or password, please contact our Customer Service Department at (877) 950-SHOP Monday through Friday between 8:00am and 8:00pm EST. We may be able to assist you with obtaining this information.

PRICING DISCOUNTS

How do I qualify for pricing discounts?

Discounts are based on previous purchases. In order to qualify for discount pricing, you must meet specific previous purchase levels. When you qualify for a certain level your order next order will automatically reflect the discount price. All price discount levels are reset annually.

DISCLAIMER

EngineeringShopper.com cannot be held responsible for inadvertent errors with respect to information concerning the ordered product and under no circumstances shall it be liable for consequential, incidental or special damages concerning same.

All orders are subject to review and approval by EngineeringShopper.com. If you provide us with your e-mail address, confirmation of the transaction will be e-mailed to you within 1 business day. In the event that an inadvertent error has been made concerning the listed price of the product, you will be so advised and your credit card will not be charged or will be refunded, as the case may be. EngineeringShopper.com Ltd. is an Ohio Company and any disputes will be addressed by arbitration and/or the law of the State Of Ohio.